Frequently asked questions
Here you'll find answers to the most common questions. If you can't find yours, write to us from the Contact page.
Shipping
How long does shipping take and how much does it cost?
Shipping is free worldwide and takes 5 to 14 business days.
How do I track my order?
When we ship your order we email you the tracking number. Enter it on Track your order to see where your package is.
Do you ship to my country?
Yes, we ship worldwide.
Payments and discounts
What currency am I charged in?
Prices and charges are in US dollars (USD). You see your order total before paying.
How do quantity discounts work?
Buy 2 units and get 10% OFF, 3 units 15% OFF and 4 units 20% OFF. The discount is applied only in the cart.
Warranty and returns
Is there a warranty? Can I return a product?
Yes. We refund your money if your order doesn't arrive within the delivery time or if the product isn't as described. You have 30 days to file a claim (from receipt or from the end of the delivery time) and you receive the refund within the following 15 days. This does not affect your consumer rights.
What do I do if my order arrives damaged or different from the listing?
Write to us from Contact with your order number and photos of the product, and we'll sort it out.
Products
Do the electrical products work in my country?
On each product page we state the plug type and the voltage. Check that they match those of your country and, if needed, use an adapter or a transformer.